The fine print
A couple of weeks ago our cell phone went on the fritz. All the buttons still did what they were supposed to, but there was no volume. If we called someone the call would go through, but we couldn't hear them and they couldn't hear us.
So since the phone was still under warranty, I sent it to the Nokia repair center. Yesterday we got it back. I was excited to have it again, until I read the accompanying packing slip.
"Upon further inspection, this phone appears to have experienced saliva damage, which is not covered under warranty. Since there is no possibility of fixing it, we return it 'as is.'"
Something to keep in mind, if you have a baby.
4 comments:
You're kidding, right? Surely it didn't say saliva damage? How would they know? How could they differentiate that from say, toilet damage? (I had a friend who dropped her cell in the toilet.) Or, am I just very easily duped? ~ Campbell (aka Harrison's mom)
So, for imminent phone tree purposes, does this mean I should call your landline? :) (Nothing yet...)
That's so bizarre that they could distinguish saliva damage from any other water damage. And, if it *had* been other water damage, would that have been covered by your warranty? If not, then why specify saliva damage in the response? Bizarre.
Ah, gentle readers, you've caught me in a slip of the...finger? brain? The actual packing slip in fact said "unidentified liquid" and not "saliva." Tom and I translated it right away, knowing we had not dropped the phone in toilet or bathtub but only let our slobbery babe play with it. We proceeded to discuss what do to next as if the repaid slip had identified the unknown liquid as saliva. But you are right, and my hastily typed post was inaccurate.
I don't know whether water damage would have been (1) identified as such, (2) covered. But your stories do make me feel better.
And yes, our land line is the best bet until further notice.
Ah, that clears that up, then. BTW, Professor B dropped his phone in the toilet a few months back. Of course, being himself, he just went out to the nearest Sprint store and bought the latest and greatest new model to replace it, sparing no expense. :)
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